BRDO conducts a survey on state electronic services performance


The purpose of this survey is to determine whether it is convenient to use existing services, find out how much time the process takes and whether these services contain corruption elements. The survey is anonymous.

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Please rate the quality of state services you used both in the classical (paper) and in the new (electronic) formats.

Answers to the questions are required to determine the effectiveness of introducing public electronic services in Ukraine in saving time and money of users as well as in reducing corruption risks. The results of the study will be used in an aggregated depersonalized form.

We will greatly appreciate the most detailed answers to the survey questions. If you know other people who used the services listed in the questionnaire, please help us also get their opinion.

The study is conducted by the Better Regulation Delivery Office (BRDO) at the request of the State Agency for e-Governance and the East Europe Foundation as part of the Transparency and Accountability in Public Administration and Services project (TAPAS) and the E-Governance for Accountability and Participation program (EGAP).